Scott David Raun
3928 11th Avenue South
Minneapolis, Minnesota 55407
Phone: (612) 822-0451
E-mail: sraun@fireopal.org

Qualifications:

Desktop system and business software support

Certifications:

Microsoft Certified Professional: Windows 2000 Professional (September 2000)

Strengths:

• Proven analytical skills
• Solid Customer Support skills
• Demonstrated ability to learn new systems quickly and independently
• Ability to communicate equally well with technical and non-technical colleagues and customers

Proficiencies:

• Microsoft Windows XP, Windows 2000, Windows NT, Windows 98, Windows 95, Windows 3.1, Windows for Workgroups 3.11
• Windows Applications: Microsoft Office 95, 97, 2000 & XP (Word, Excel, Outlook), Microsoft Internet Explorer, Visio, Seagate Crystal Reports, Netscape Navigator and Communicator, PHD, Siebel 99 & 2000
• Windows Utilities: Norton Utilities, Norton Ghost, McAfee VirusScan
• Microsoft Management Console, specifically Active Directory Services & Exchange 2003
• PalmOS 3.x
• DOS 3.3-7.0, including batch file programming
• DOS & Windows Applications: WordPerfect, QuattroPro, Paradox, GroupWise/WordPerfect Office, Procomm Plus
• DOS Applications: Trouble-shooting tools and telecommunications software

Familiarities:

• OS/2 2.1, OS/2 Warp (3.0), Windows NT 4.0, UNIX System V (Linux)
• Windows Applications: CorelDRAW, trouble-shooting tools, Microsoft Access, Microsoft Project, Microsoft FrontPage
• Novell Netware 4.10, TCP/IP Networking, SLIP, WWW, & assorted Internet tools

Experience:

Providing mixed first and second level PC support - approximately 75% phone time, 5% customer visit, 20% projects. Responsible for support of Windows XP, 2000, NT 4.0, 98 & 95, Microsoft Office XP, 2000 & 97, Outlook XP, 2000 & 98, Internet Explorer, Visio, Novell Netware, Norton Antivirus, Siebel 99 & 2000, and Palm products. Provide backup administration for Novell Netware and Windows Active Directory Services. Served as an Internal ISO 9000 Auditor.

Began as a contractor to help with the start-up of a PC Helpdesk. Now providing second-level PC support, including new PC configuration and installation. Install and troubleshoot Windows NT, Windows95, Microsoft Office 97, Seagate Crystal Reports, Netscape and a variety of other products. Design and produce reports upon request from the call-tracking and SMS inventory databases.

Began as a temporary to provide computer support services for a maternity-leave before being hired as a full-time Computer Support Specialist. Provide on-going software and hardware support to 280+ employees on 280 DOS PC's, 7 Sun SPARCStations, and 2 Data General Aviions. Responsible for tracking all computer hardware and software purchasing.

Non-Job Experience:

Operating a Debian GNU/Linux server for the domains fireopal.org and ytilaer.com. Services currently available through the domains include mail (with webmail access), e-mail lists, web hosting, and secure terminal access.

Operated a telecommunications conference center (Fire Opal, running BinkleyTerm front-end and Maximus, as well as various other utilities). Provide set-up, training and support for others in setting up home PC's, full-scale electronic bulletin board systems (BBS's), and single-person message exchange centers. At home, I have the options of running Windows NT 4.0, Windows 95, Windows 98, OS/2 Warp, or Linux.

Education:

• Michigan Technological University (Houghton, MI), 1978-1981
  Areas of Study: Computer Science, Math and Physics
• Duluth East Senior High School (Duluth, MN), graduated June 1978
  GPA 3.65/4.0, National Honor Society, National Merit Scholarship Semi-Finalist, School Math and Physics Awards

Clubs and Organizations:

• Member of the Board of Directors
• President - responsible for scheduling and running bi-monthly business meeting, including obtaining a host.
• Membership Secretary - responsible for maintaining voter eligibility list, responsible for maintaining a 6000+ entry computerized mailing data base
• Executive Committee Member - responsible for all facets of a 2400+ attendance annual conference, including selection of department heads, determination of budgets, and organization of meetings
• Insurance Coordinator - responsible for determining the insurance needs for a 2400+ attendance annual conference, finding supplier for said needs and negotiating final cost
• Security - control access to areas containing equipment and other valuable supplies at a 2400+ attendance annual conference

References:

Additional Work Experience:

• 1987 - 1988 Combined Services, Inc., St. Paul
  Full Charge Bookkeeper
• 1988 - 1990 Adia Temporary Services
  General Office Work
• 1984 - 1987 The Ritz Hotel (formerly the Minneapolis Plaza Hotel)
  Food and Beverage Auditor (1987)
  Night Accounting Audit/Night Manager (1984-1986)
• 1982 - 1984 Kelly Temporary Help Services, Dolphin Temporary Help Services
  General Office Work

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